August 2013 archive

Active VoIP recording involves sending a replica of captured audio from a gateway, conference bridge or IP-phone to the recording system using standard network routing.  Red Box Recorders integrate with a number of Contact Centre solutions in order to facilitate Active VoIP recording.  Red Box is currently certified from Avaya, Mitel and Alcatel for call …

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There are 2 methods to record VoIP phones, we call them Active VOIP recording or Passive VoIP recording. Let’s talk about passive VoIP recording in this post. The passive recording method is achieved by connecting the recorder to a monitor port of a switch (SPAN/RSPAN port). The monitor port receives all of the traffic for …

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