Author's posts

Mar 20

Recording of Mobile Phones

VoxSmart has 10 years experience as innovators on Mobile Communication Capture using patented and encrypted recording solution.  Some features as follows; COMPLIANCE – MIFID II, DODD FRANK TITLE VII AND FCA COMPLIANT.  Providing compliance with global regulation on information retention relating to the capture and storage of electronic communication. OMNI CHANNEL COMPLIANCE – Recording of …

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Oct 27

Recording of Microphone over IP

We hear VoIP recordings very often, but have you ever hear of recording of microphones over IP? The “Microphone on IP” solution is ideal for Face to Face recording, using DC-AudioPOINT to acquire face-to-face conversation via microphone and converts it into VoIP codec before streaming to recording server through IP network. Please do not hesitate …

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Jul 13

Simple steps to record VoIP Phones.

Recording voip phones

The Call Recorder VoIP can be used to record one IP Phone on your desk, an IP soft client on your PC or even record multiple (up to 4) IP channels. Recording starts automatically after configuring the Call Recorder VoIP and the user-friendly software allows the user to quickly retrieve any conversation in a matter of seconds. The Call …

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Mar 05

What is PCI compliant?

PCI compliant

Red Box Recorders bring simplicity to digital recording, with flexible solutions that are easy to specify, install and manage. With a focus on specific market needs, Red Box have developed a range of solutions to enable customers to comply with Payment Card Industry (PCI) and other sensitive information requirements to suppress specific parts of recordings. …

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Oct 09

Active Directory Integration

Active Directory (AD) is an implementation of LDAP directory services by Microsoft for use primarily in Windows environments. Its main purpose is to provide central authentication and authorization services for Windows-based applications. Active Directory stores information and settings in a central database. Active Directory is a directory service used to store information about the network …

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Sep 15

Handset Recording Solutions for Recording Calls into your PC

Recording of soft phone

Ideal and affordable solution for recording of soft phones. Vidicode’s Oygo Call Recording solution uses advanced technology to record from virtually any headset / Soft-Phone combination. Oygo automatically stores all recordings on your PC. The software displays the recording archive as searchable list. The recording properties like date and time of the recording are stored …

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Aug 18

Screen Recording

screen recording

Ever wondered screens can be recorded? Yes, it can be done! Red Box Quantify Screen Capture is a desktop screen recording product designed for network environments such as call centres and back-offices, especially where transaction recording is required to meet regulatory requirements and be PCI-DSS compliant. It enables hundreds of PC screens to be recorded …

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Jun 10

Voice Logger Exhibition

Visit us at CommunicAsia 2014, 17-20th June 2014 at Marina Bay Sands

May 19

User Friendly Voice Recorder

As Voice Loggers are commonly used to improve customer experience, increase productivity, increase competitiveness, compliance, dispute resolution, training, call quality management and incident resolution, user friendliness and quick retrieval is or primary importance.  Here is a quick clip of how calls can be retrieved quickly.

Apr 15

How to upgrade Red Box Recorders to 3.1