VoxSmart has 10 years experience as innovators on Mobile Communication Capture using patented and encrypted recording solution. Some features as follows; COMPLIANCE – MIFID II, DODD FRANK TITLE VII AND FCA COMPLIANT. Providing compliance with global regulation on information retention relating to the capture and storage of electronic communication. OMNI CHANNEL COMPLIANCE – Recording of …
Category: Information
Mar 05
What is PCI compliant?
Red Box Recorders bring simplicity to digital recording, with flexible solutions that are easy to specify, install and manage. With a focus on specific market needs, Red Box have developed a range of solutions to enable customers to comply with Payment Card Industry (PCI) and other sensitive information requirements to suppress specific parts of recordings. …
Oct 09
Active Directory Integration
Active Directory (AD) is an implementation of LDAP directory services by Microsoft for use primarily in Windows environments. Its main purpose is to provide central authentication and authorization services for Windows-based applications. Active Directory stores information and settings in a central database. Active Directory is a directory service used to store information about the network …
Aug 18
Screen Recording
Ever wondered screens can be recorded? Yes, it can be done! Red Box Quantify Screen Capture is a desktop screen recording product designed for network environments such as call centres and back-offices, especially where transaction recording is required to meet regulatory requirements and be PCI-DSS compliant. It enables hundreds of PC screens to be recorded …
Jan 14
Rental of Voice Recorders
Rental of Voice Recorder Recording is mandatory in many business environments. However, for start-ups and third party call centres, investing in a professional voice logger may be a struggle because of the high cost. In Aeradio Technology, we offer rental of voice loggers especially to third party call centres. The recordings can be archived to …
Nov 01
Simultaneous Playback of Multiple Voice Recordings
Advance Playback Application Red Box Recorders advanced replay application, provides users with the ability to pull together voice recordings from multiple sources (channels) across a wide time-line, to provide a single coherent reconstruction of audio events, as they happened across a whole enterprise or network. It is a easy to use graphical interface allowing authorised …
Aug 30
Benefits of Active VoIP Phone Recording
Active VoIP recording involves sending a replica of captured audio from a gateway, conference bridge or IP-phone to the recording system using standard network routing. Red Box Recorders integrate with a number of Contact Centre solutions in order to facilitate Active VoIP recording. Red Box is currently certified from Avaya, Mitel and Alcatel for call …
Aug 04
How to record VoIP phones
There are 2 methods to record VoIP phones, we call them Active VOIP recording or Passive VoIP recording. Let’s talk about passive VoIP recording in this post. The passive recording method is achieved by connecting the recorder to a monitor port of a switch (SPAN/RSPAN port). The monitor port receives all of the traffic for …
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