Category Archive: Information

Mar 05

What is PCI compliant?

PCI compliant

Red Box Recorders bring simplicity to digital recording, with flexible solutions that are easy to specify, install and manage. With a focus on specific market needs, Red Box have developed a range of solutions to enable customers to comply with Payment Card Industry (PCI) and other sensitive information requirements to suppress specific parts of recordings. …

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Oct 09

Active Directory Integration

Active Directory (AD) is an implementation of LDAP directory services by Microsoft for use primarily in Windows environments. Its main purpose is to provide central authentication and authorization services for Windows-based applications. Active Directory stores information and settings in a central database. Active Directory is a directory service used to store information about the network …

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Aug 18

Screen Recording

screen recording

Ever wondered screens can be recorded? Yes, it can be done! Red Box Quantify Screen Capture is a desktop screen recording product designed for network environments such as call centres and back-offices, especially where transaction recording is required to meet regulatory requirements and be PCI-DSS compliant. It enables hundreds of PC screens to be recorded …

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Jun 10

Voice Logger Exhibition

Visit us at CommunicAsia 2014, 17-20th June 2014 at Marina Bay Sands

Apr 15

How to upgrade Red Box Recorders to 3.1

Jan 14

Rental of Voice Recorders

Rental of Voice Recorder Recording is mandatory in many business environments. However, for start-ups and third party call centres, investing in a professional voice logger may be a struggle because of the high cost. In Aeradio Technology, we offer rental of voice loggers especially to third party call centres. The recordings can be archived to …

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Nov 01

Simultaneous Playback of Multiple Voice Recordings

Multiple channel playback

Advance Playback Application Red Box Recorders advanced replay application, provides users with the ability to pull together voice recordings from multiple sources (channels) across a wide time-line, to provide a single coherent reconstruction of audio events, as they happened across a whole enterprise or network. It is a easy to use graphical interface allowing authorised …

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Aug 30

Benefits of Active VoIP Phone Recording

Active VoIP recording involves sending a replica of captured audio from a gateway, conference bridge or IP-phone to the recording system using standard network routing.  Red Box Recorders integrate with a number of Contact Centre solutions in order to facilitate Active VoIP recording.  Red Box is currently certified from Avaya, Mitel and Alcatel for call …

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Aug 04

How to record VoIP phones

VoIP Phone recording

There are 2 methods to record VoIP phones, we call them Active VOIP recording or Passive VoIP recording. Let’s talk about passive VoIP recording in this post. The passive recording method is achieved by connecting the recorder to a monitor port of a switch (SPAN/RSPAN port). The monitor port receives all of the traffic for …

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Jul 27

How long should I keep my voice recording?

What does MAS say about telephone recording? 8.1 For investigating and resolving differences and disputes, quick resolution is facilitated by tape recordings of telephone conversations. The use of recording equipment in the offices of Banks and Brokers is strongly recommended. Firms should inform their counterparties and clients that conversations will be recorded upon installation of …

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