Oct 27

Recording of Microphone over IP

We hear VoIP recordings very often, but have you ever hear of recording of microphones over IP?

The “Microphone on IP” solution is ideal for Face to Face recording, using DC-AudioPOINT to acquire face-to-face conversation via microphone and converts it into VoIP codec before streaming to recording server through IP network.

Please do not hesitate to contact us for more information.

Jul 13

Simple steps to record VoIP Phones.

The Call Recorder VoIP can be used to record one IP Phone on your desk, an IP soft client on your PC or even record multiple (up to 4) IP channels.

Recording starts automatically after configuring the Call Recorder VoIP and the user-friendly software allows the user to quickly retrieve any conversation in a matter of seconds.

The Call Recorder VoIP captures not only the call itself but also metadata like phone numbers, call direction, date, time and duration of the call.

Whether you are a single user, small practice, mid-size enterprise or even a Call Center; the Call Recorder VoIP offers the right functionality for a very limited investment.

Here is a diagram. Please do not hesitate to contact us for more information.

Call-Recorder-VoIP-Diagram-001_816-300x225

Mar 05

What is PCI compliant?

Red Box Recorders bring simplicity to digital recording, with flexible solutions that are easy to specify, install and manage. With a focus on specific market needs, Red Box have developed a range of solutions to enable customers to comply with Payment Card Industry (PCI) and other sensitive information requirements to suppress specific parts of recordings. These solutions provide a flexible and simple approach to compliance.

The range of solutions available from Red Box enables customers to select the best method of compliance and integration to suit their specific requirements. Red Box PCI Suppression will suppress the audio for selected parts of a call and still provide a single authenticated voice recording record with suppressed audio (silence) where PCI Suppression was initiated. This is a mandatory requirement for any company regulated by a financial regulatory authority.

PCI compliant

PCI compliant

Oct 09

Active Directory Integration

Active Directory (AD) is an implementation of LDAP directory services by Microsoft for use primarily in Windows environments. Its main purpose is to provide central authentication and authorization services for Windows-based applications. Active Directory stores information and settings in a central database.

Active Directory is a directory service used to store information about the network resources across a domain. An Active Directory’ (AD) structure is a hierarchical framework of objects.

The objects fall into three broad categories: resources (e.g., printers), services (e.g., email), and users (user accounts and groups).

The reasons for using AD integration with the Red Box voice recorder are three-fold:

1) Removing the absolute need to create users on the recorder.
2) Removing the need to store passwords on the recorder.
3) Tracking of (internal) telephone numbers using AD.

 

Please do not hesitate to contact us for more information.

 

Sep 15

Handset Recording Solutions for Recording Calls into your PC

Recording of soft phoneIdeal and affordable solution for recording of soft phones.

Vidicode’s Oygo Call Recording solution uses advanced technology to record from virtually any headset / Soft-Phone combination. Oygo automatically stores all recordings on your PC. The software displays the recording archive as searchable list. The recording properties like date and time of the recording are stored with the actual recording and can be viewed in the archive. Recordings can be played back, e-mailed, exported or copied to other archives. Advanced searches can be made to find recordings quickly or to get a clear picture of the amount of recordings. Archives can be combined in one database for supervisors or group managers. For security reasons recordings can be stored encrypted or protected against unauthorised playback or deletion with a password. This Call Recording solution can be used in any kind of organisation or small business. Please do not hesitate to contact us for more information.

Please check out our single channel recording product range for more information.

 

 

 

 

 

 

Aug 18

Screen Recording

Ever wondered screens can be recorded? Yes, it can be done!

Red Box Quantify Screen Capture is a desktop screen recording product designed for network environments such as call centres and back-offices, especially where transaction recording is required to meet regulatory requirements and be PCI-DSS compliant. It enables hundreds of PC screens to be recorded as video to allow supervisors to review the exact sequence of events on any PC on the network.

Screen Recording can be triggered by audio activity, screen activity or time period and the solution offers dual monitor VGA card recording capability. It has been designed to help businesses improve productivity by detecting unauthorised applications during office hours, enable performance evaluation, help dispute resolution, improve staff training and provide quality assurance.

Please do not hesitate to contact us for more information.

screen recording

screen recording

Jun 10

Voice Logger Exhibition

Visit us at CommunicAsia 2014, 17-20th June 2014 at Marina Bay Sands

May 19

User Friendly Voice Recorder

As Voice Loggers are commonly used to improve customer experience, increase productivity, increase competitiveness, compliance, dispute resolution, training, call quality management and incident resolution, user friendliness and quick retrieval is or primary importance. 

Here is a quick clip of how calls can be retrieved quickly.

Apr 15

How to upgrade Red Box Recorders to 3.1

Jan 14

Rental of Voice Recorders

Rental of Voice Recorder

Recording is mandatory in many business environments. However, for start-ups and third party call centres, investing in a professional voice logger may be a struggle because of the high cost.

In Aeradio Technology, we offer rental of voice loggers especially to third party call centres. The recordings can be archived to DVDs or Hard disk after the project. Please do not contact us if you have such a requirement

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