The latest version of the Red Box Quantify Recording Suite gives you access to a complete set of voice call recording applications. All Red Box audio recording software is just that: software-only. You don’t need additional hardware, it’s easy to add features as you require them and the applications scale effortlessly with business growth.
Connectivity is built in: Quantify Recording Suite offers full audio and data integration with leading switches, so you can find the calls you need.
Easy yet powerful
Quantify Recording Suite’s intuitive web-based interface lets you do so much from the start. It’s designed around your workflow and never dictates how you should work.
Integral to Quantify Recording Suite is simultaneous search and replay. Authorised users can add notes or tags to any call in the voice recorder database, which can be used later as search and replay criteria.
Quantify Recording Suite also enables you to combine all calls for each user from different devices: for example, a police officer may have a phone and radio; financial dealers may use landlines, mobile phones, Hoot ‘n’ Holler and dealerboards. With Quantify Recording Suite, you can replay them simultaneously.
A window into your organisation
Quantify Recording Suite incorporates a visual timeline that lets you see what’s happening inside your voice recording system. This can be vital when you need to piece together events for investigation; it can be enhanced further with Quantify Event Reconstruct.
Using Quantify Recording Suite’s Live Acquire, supervisors or team leaders can select any agent or extension and monitor calls in progress or via instant replay through a headset or remote device.
Audio analytics and quality management
By extending its capabilities, Quantify Recording Suite makes things simpler and more efficient. It allows you to carry out automated analysis of calls with Quantify AudioSearch voice analytics. There is now an option to embed AudioSearch in the search tool, allowing you to search spoken words as well as call data. This provides powerful and intelligent results, particularly when used with our Quantify QM™ quality monitoring application for scheduling calls that need evaluation.