SmartVoice PowerRec is an award winning digital multi-channel voice recording system that enables you to record telephone communications in a quick, easy and reliable manner. Our systems have been deployed in thousands of call centers, trading markets and other areas and have been proven to dramatically improve business performance and productivity. Unlike other companies, we offer the entire hardware-software solutions package inclusive of the recording server, client software, voice cards and PCI cards at a very affordable price.
Powerful & Productive Features
1. Universal Compatibility – Our products can be employed in virtually any environment including T1/E1 connections, VoIP, all types of Analog lines & Digital PABX connections; and various trigger modes including on/off hook, VOX, DTMF, Event trigger, CTI real time data & CDR capture.
2. Superior Digital Performance – Our servers use advanced compression techniques to digitize and compress incoming voice packets and archive them on various media storage devices within the server and the network.
3. Versatile Playback Options – The calls can be stored in various formats including the industry standard G.729 format and can be accessed through the web or local/mobile telephone networks.
4. Dynamic Search Options – including incoming caller ID, DTMF, time, date, agent ID & custom made notes.
5. Intelligent Disk management – Automatic disk management without human intervention. Default option overwrites oldest records first.
6. Safe & Secure Data Storage – We adopt stringent security measures to ensure data protection.
Customised Solution for Call Centres
We are one of the few communication companies that cater primarily to the call recording needs of the contact centers. Hence all our products & services are highly localized and customized to suit your requirements. Moreover, our products are time-tested and widely used by numerous call centers all around the world. So, you can be rest assured that your investment in our solutions will yield a high return and greatly boost your business results and agent productivity.
Customer defined features
a. Low cost – We recognize the budget constraints of our customers and small contact centers and hence offer a unique combination of hardware and software packages for you to choose from.
b. Flexible & Universally Compatible – Our products are universally compatible and can be easily integrated into your IT environment. So, you do not have to invest in additional software/hardware to ensure compatibility.
c. Easy to Install & Use – Our design is highly customer centric and our products can be installed within a few hours. Moreover, our products are user-friendly, so you do not have to spend a lot of time time to train your employees in using them.
d. Safe & Secure – Apart from offering basic password protection, we offer different privileges rights to different users in the call center environment – administrator, user, agent and auditor.
Call Centre Required Feature
a. Call Evaluation – As they say, you can’t manage what you don’t measure. Our recording solution provides you with an invaluable and concrete tool that lets you evaluate and monitor the customer interactions, agent performance, and overall quality of customer service.
b. Agent Evaluation & Training – Train your employees by using real life examples and playing back demonstrative high quality customer interactions.
c. Regulatory & Legal Compliance – In today’s complex world, it has become increasingly necessary to record calls and other types of customer interactions for legal compliance as well as for risk minimization. Our powerful and reliable data storage lets you document and archive the calls for future reference.
Potential Application and Benefits
a. Improved Customer Satisfaction & Employee Productivity – Our products have been proven to improve overall customer satisfaction levels (through increased monitoring) and employee productivity (through increased evaluation).