Audio Analytics

Quantify AudioSearch offers rapid, accurate voice search across audio or video media at far lower cost than traditional analytics.

Now integrated with Quantify Recording Suite, it’s just a simple licensing option that gives intelligent search you can manage through one easy interface.

With Quantify AudioSearch, dispute resolution, regulatory investigation and clarification of call information all become much easier thanks to advanced phonetic indexing technology.

It helps emergency services organisations discover, collate and distribute evidence, aiding the production of case files. And in trading floors, it provides the speed and accuracy needed to validate transactions, even  in busy multi-lingual environments.

Virtually real-time

Quantify AudioSearch’s phonetic search capability can process huge volumes of content almost instantly. For example, it can analyse an hour’s content in as little as one minute, and up to 20,000 hours in less than a day.

Audio analytics

Highly flexible

The technology used in Quantify AudioSearch is so adaptable it returns precise results regardless of audio quality, speaker accent, dialect, slang or non-standard grammar. It is ‘phoneme- based’ and therefore supports multiple languages, as well as jargon and specialised industry terms, with ease.

You can search for keywords or phrases as well as call data. Search results show up in the normal search and replay view. You can also use both call data and spoken words as part of the quality monitoring scheduler search criteria, ensuring the correct calls are delivered to team leaders for evaluation.

Equally, it’s possible to filter and manage results for maximum relevance, and generate detailed reports for use as evidence, in seconds.

Consistently effective

Unlike extended human listening or manual transcription, where fatigue and errors can set in, Quantify AudioSearch keeps working at peak performance, even when new keywords or phrases are added after an initial review: there’s no need to listen to the whole audio content again.

Virtually real-time

Quantify AudioSearch’s phonetic search capability can process huge volumes of content almost instantly. For example, it can analyse an hour’s content in as little as one minute, and up to 20,000 hours in less than a day.

Highly flexible

The technology used in Quantify AudioSearch is so adaptable it returns precise results regardless of audio quality, speaker accent, dialect, slang or non-standard grammar. It is ‘phoneme- based’ and therefore supports multiple languages, as well as jargon and specialised industry terms, with ease.

You can search for keywords or phrases as well as call data. Search results show up in the normal search and replay view. You can also use both call data and spoken words as part of the quality monitoring scheduler search criteria, ensuring the correct calls are delivered to team leaders for evaluation.

Equally, it’s possible to filter and manage results for maximum relevance, and generate detailed reports for use as evidence, in seconds.

Consistently effective

Unlike extended human listening or manual transcription, where fatigue and errors can set in, Quantify AudioSearch keeps working at peak performance, even when new keywords or phrases are added after an initial review: there’s no need to listen to the whole audio content again.

Click here to download brochure on Audio Analytics